Privacy Policy

1. Introduction

Sapsin ("we", "us", "our") is committed to handling personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and protect personal data in connection with our inheritance legal services at 50 Sathorn Road, Thung Maha Mek, Bangkok 10120, Thailand. It applies to all individuals who contact us, visit our website, or engage our services.

Questions about this policy or your personal data may be directed to [email protected].

2. Data We Collect

We collect the following categories of personal data:

• Contact details: full name, email address, telephone number, postal address
• Matter information: details about the deceased, estate assets, and family relationships, as disclosed voluntarily
• Identification documents: where required for court filings or land registry submissions
• Website usage data: pages visited, browser type, approximate location (via cookies, with consent)

We collect data directly from you when you complete a contact form, call our office, attend a meeting, or engage our services. Some data may also be collected automatically through cookies — see our Cookie Policy.

3. Legal Basis for Processing

We process personal data on the following legal bases under Thailand's Personal Data Protection Act B.E. 2562 (PDPA):

• Consent — for marketing communications and non-essential cookies
• Contract performance — to deliver the legal services you have engaged us for
• Legitimate interests — for improving our services and responding to enquiries
• Legal obligation — where required by Thai law, court order, or regulatory authority

4. How We Use Your Data

• To respond to initial enquiries and arrange consultations
• To deliver the legal services you have engaged, including preparing and lodging documents
• To communicate progress updates throughout your matter
• To comply with legal and regulatory obligations
• To improve our website and service operations

We do not sell or rent personal data to third parties. We do not use your data for automated decision-making.

5. Data Sharing

We may share personal data with the following parties, strictly for the purpose of delivering your matter:

• Courts, land offices, and government registries in Thailand
• Banks and financial institutions, where required by the estate
• Translation or notarisation services, where required for foreign documents
• Professional indemnity insurers, where required by our obligations

Any sharing is carried out under the minimum-disclosure principle. We do not share data with parties unrelated to your matter.

6. Data Retention

We retain client matter files for ten years from the date the matter is closed, in line with Thai legal professional standards. Contact records from enquiries that do not result in engagement are retained for twelve months. Website analytics data is retained for up to twenty-four months.

7. Data Protection Measures

Personal data is stored on encrypted systems with access limited to authorised staff. Physical documents are stored in locked cabinets on secured premises. We review our data handling procedures regularly and apply updates where the regulatory environment or best practices change.

8. Cookies

Our website uses cookies for basic functionality and, with your consent, for analytics purposes. For full details, including how to manage your preferences, please see our Cookie Policy.

9. Your Rights

Under the PDPA, you have the following rights regarding your personal data:

• Access — to request a copy of the data we hold about you
• Rectification — to request correction of inaccurate data
• Erasure — to request deletion where there is no overriding legal basis for retention
• Portability — to receive your data in a structured, commonly used format
• Objection — to object to processing based on legitimate interests
• Withdrawal of consent — at any time, for processing based on consent

To exercise any of these rights, please write to us at [email protected]. We will respond within thirty days.

You also have the right to lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand if you believe your data rights have not been respected.

10. Children's Privacy

Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a minor has provided personal data without appropriate consent, we will delete that data promptly.

11. Third-Party Links

Our website may contain links to external resources. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

12. Changes to This Policy

We may update this policy from time to time to reflect changes in our operations or applicable law. The updated version will be published on this page with a revised "Last Updated" date. Continued use of our services following material changes will constitute acknowledgment of the updated policy.

13. Contact

For privacy-related enquiries, please contact us:

• Email: [email protected]
• Post: Sapsin, 50 Sathorn Road, Thung Maha Mek, Bangkok 10120, Thailand